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No Missed Calls

Your calls answered 24/7.Without team burnout.

Erica is the 24/7 AI concierge for Australian real estate agencies. She answers in your agency’s voice, sounds natural, and treats tenants, owners and buyers the same way at 2pm as at 2am.

Book a demo

Twenty minutes. You’ll hear a live call.

A human answering is still best. We’re your backup.

Erica doesn’t answer every call. During the hours you choose, every call rings your team first.

She only takes the ones they can’t: the call that rings out, the one someone declines mid-inspection, and everything after hours.

What the Concierge handles

Tailored for Australian real estate agencies.

  • Maintenance requests

    Triaged by urgency and logged against the property.

  • After-hours emergencies

    Escalated to your on-call rules within seconds, with the full context attached.

  • Inspection times and open-home bookings

    Confirmed on the spot and written to your calendar.

  • Sales and appraisal enquiries

    Written to your CRM during the call, with who called and what they want.

  • Routine questions

    Answered from your own knowledge base, in your agency's voice.

  • Anything outside its remit

    Escalated to a named human, with a summary of the call so the caller doesn't have to start again.

Your business switched on. So your team can switch off.

Property management burns people out. The phone is a large part of why.

Your team can take an actual lunch break. Leave at 5pm and stay left. Run a Saturday of opens without their mobile going all day. Take annual leave without a laptop. Come back on 6 January to a tidy queue instead of 400 missed calls.

Meanwhile the agency never closes. Every call is answered, logged and sorted by urgency, waiting for them in the morning.

  • No more after-hours rosters.
  • No more first-hour-of-Monday triage.
  • Something real to offer your best property manager when they say they're burnt out.

Results

A RE/MAX agency, Sydney

4 hours of call time a week, per staff member, at the top end

Four hours a week, back.

A RE/MAX agency in Sydney brought the Concierge in to cover the property management team's call load. A single staff member recovered up to four hours of call time per week, which went back into property sales.

It worked well enough that the agency extended it to the sales team, with a live Rex CRM integration. Every sales enquiry, including the ones that arrive at 9pm on a Sunday, lands in Rex with the caller's details and what they asked for, ready for the morning. No lead sits in a voicemail box overnight.

How we'll work together

  1. 1

    20-minute Onboarding

    We learn everything about your agency, your team, and your escalation rules.

  2. 2

    We build your Concierge.

    Your knowledge base, your CRM, your after-hours logic. Typically 3 days. CRM integration can take longer.

  3. 3

    You go live.

    Start with after-hours only and expand when we're ready.

Trust and compliance.

Trusted service providers
We sign Data Processing Agreements with all our service providers, located in Australia and the United States.
Privacy Act 1988
Personal information is handled consistently with the Australian Privacy Principles. We collect what the call needs and retain information for no longer than necessary.
Call recording and disclosure
We inform callers that the call is recorded and that they are speaking with an AI concierge. Your customers are treated with respect.
Transcribed and tracked
Every call is transcribed and available to your team.
A human is always available
Any call can be handed to a named person at your agency, at any point in the conversation.
Experienced engineering
Built by ex-Canva engineering and experienced real estate agency design partners local to Sydney.

Pricing.

Base fee is $150 AUD per month excluding GST for 5 hours of calls per month. Multiple phones and CRM integration adds additional monthly fees.

Book a demo

What’s included

  • A generous inbound call allowance, 24 hours a day, every day of the year
  • Your agency's voice, knowledge base and escalation rules
  • Real-time CRM integration where supported - typically requires additional fees
  • Full transcripts and call summaries sent direct to your email team's inbox
  • Ongoing support and updates by a local team operating in Sydney, Australia

Questions, answered.

Yes. The Concierge tells them at the start of the call. We think people deserve to know, and in practice it makes no difference to how they're treated, or to how often they say thank you.

Book a demo

Twenty minutes. You’ll hear a live call and see the intelligent call summary that lands in your email inbox.

Or email jackson@trynomissedcalls.com